Use a Variety of Measures to Assess Knowledge Management Engagement and Impact



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When designing measures for a knowledge management (KM) program, return on investment often takes center stage. However, measures are not just for justification: They should also help the KM team and other stakeholders make decisions and improvements. Best-practice organizations monitor a range of measures in order to gain a thorough, well-rounded picture of how their KM tools and approaches are performing. This, in turn, helps the organizations direct corrective actions to the right areas.