- February 29, 2012
- Member: FREE
When designing measures for a knowledge management (KM) program, return on investment often takes center stage. However, measures are not just for justification: They should also help the KM team and other stakeholders make decisions and improvements. Best-practice organizations monitor a range of measures in order to gain a thorough, well-rounded picture of how their KM tools and approaches are performing. This, in turn, helps the organizations direct corrective actions to the right areas.