Use Stories to Link Knowledge Management Participation to Business Outcomes

 

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Quantitative metrics reveal how and when employees engage in knowledge management (KM) approaches, but they can’t always convey the motivation behind engagement or what the eventual outcome is. That’s where success stories come into play. Stories bring knowledge sharing to life by melding numbers with context and encapsulating the entire sequence of events: the need or driver, the interaction, and the end result.

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