Use Scope, Metadata, and Manual Curation to Ensure That Search Functions Return the Most Relevant Results

 

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The best-practice organizations featured in APQC's Connecting People to Content study do not, on average, have significantly better search technology than the organizations that sponsored the research. However, the best-practice firms meet the searching needs of their workforces through consistent content management processes and attention to detail when it comes to analyzing and improving search functionality.

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