Use Measures to Promote a Culture of Quality



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Measures can be motivators. This article describes how organizations can implement measures as part of an effort to develop a culture of quality within the enterprise. Measures can communicate what quality means and how employees contribute to it. The way measurement is administered reflects the kind of quality culture the organization is creating. Review these practices to ensure that you are building the culture you envision.

Download the full Using Enterprise Quality Measurement to Drive Business Value report for even more information.

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