Use Frameworks to Link Employee and Customer Values to Work Processes



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Frameworks should link organizational work with employee and customer values. If the framework fails to acknowledge the needs of employees or customers, the framework cannot succeed, mostly because unengaged employees will not use it or because customers rarely respond to work, products, and services conceived according to an irrelevant framework.

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Its most challenging task to

Its most challenging task to connect employee and customer values in the same framework , would like to see more working examples of the same

Saurabh Shukla

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