- February 9, 2009
- Member: FREE
The best performance measurement systems are often developed as a result of some sort of catalyzing event. These triggers could originate in the market, from customers, from competitors, in government, or during other internal initiatives. This article explains how best-practice organizations such as the American Red Cross, the city of Coral Springs, the State of Washington, and the Tennessee Valley Authority leverage business stressors to ignite change and the development of world-class performance measurement programs.