- April 28, 2014
- Lisa Austin and Georgette Suggs
- Member: FREE
This presentation, delivered at APQC's 2014 Knowledge Management (KM) Conference, highlights a unique approach used by Williams and Bush Brothers & Company to expose the unwritten rules that prevented them from gaining value from their KM programs. Using a KM game, both organizations were able to engage employees and create a shared experienced that showed what leaders do to dampen knowledge sharing and knowledge seeking behaviors—and how employees, based on the unwritten rules of the organization, behaved as a result. This presentation provides an outline of the game, how it is delivered, and the results from Bush Brothers and Williams.