Unwritten Rules That Will Make or Break Your KM Program

 

Details

  • Type:
  • Published:
  • April 28, 2014
  • Author:
  • Lisa Austin and Georgette Suggs
  • Pages:
  • 21
  • Price:
  • Member: FREE

This presentation, delivered at APQC's 2014 Knowledge Management (KM) Conference, highlights a unique approach used by Williams and Bush Brothers & Company to expose the unwritten rules that prevented them from gaining value from their KM programs. Using a KM game, both organizations were able to engage employees and create a shared experienced that showed what leaders do to dampen knowledge sharing and knowledge seeking behaviors—and how employees, based on the unwritten rules of the organization, behaved as a result. This presentation provides an outline of the game, how it is delivered, and the results from Bush Brothers and Williams.

Click here for an overview of this presentation.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.