Unwritten Rules That Will Make or Break Your KM Program



  • Type:
  • Published:
  • April 28, 2014
  • Author:
  • Lisa Austin and Georgette Suggs
  • Pages:
  • 21
  • Price:
  • Member: FREE

This presentation, delivered at APQC's 2014 Knowledge Management (KM) Conference, highlights a unique approach used by Williams and Bush Brothers & Company to expose the unwritten rules that prevented them from gaining value from their KM programs. Using a KM game, both organizations were able to engage employees and create a shared experienced that showed what leaders do to dampen knowledge sharing and knowledge seeking behaviors—and how employees, based on the unwritten rules of the organization, behaved as a result. This presentation provides an outline of the game, how it is delivered, and the results from Bush Brothers and Williams.

Click here for an overview of this presentation.

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