- November 30, 2010
- Carla O'Dell
- Member: FREE
Benchmarking is a vital tool for identifying gaps and uncovering best practices. But once you've analyzed the results of a benchmarking effort and you know what you need to do to improve, how do you ensure that the insights are distributed and applied throughout the organization?
In this full video recording from APQC’s 2010 Member Meeting, APQC President and knowledge management expert Carla O’Dell presents the keys to the successful transfer of best practices, regardless of where or how those practices were collected.