- June 2, 2011
- Carla O'Dell
- Your Price: FREE
In this full video recording from APQC's 2011 knowledge management conference, APQC President Carla O'Dell shares her "top 10 list" of KM insights before delving into two big ideas:
- The necessary balance between conducting KM above the flow of business (tasks that fall outside of normal routines) and in the flow of employees' day-to-day work
- KM’s potential role as a first responder during business disruptions and crises such as mergers, acquisitions, reorganizations, accidents, and natural disasters
O'Dell concludes by dispelling the myth around viral adoption of Enterprise 2.0 applications, explaining that organizations still need to work to drive buy-in and participation.