Tread Carefully with Global Models for Shared Services



APQC research finds that many large global organizations are re-thinking their strategies for delivering administrative and decision support services to internal customers. Shared services have been a core enabler of efficient service delivery for some time--so why is the topic still coming up regularly?

To find out, APQC's FM team caught up with Brad DeMent, a regular source of insight in this area. This article describes the nuances facing organizations that are considering implemention of global business services models and stresses the importance of sound planning and process management of global shared services.