Transforming KM at Shopify

 

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KM practitioners know that an effective knowledge management strategy can have an exponential impact on an organization’s performance - but how do you get there? Shopify's Dana Tessier's answer is one-part personal journey and another part learning about the power of culture and trust and having a growth mindset along the way.

In an Accelerated Knowledge Session at APQC's 2019 KM Conference, Tessier shared how Shopify scaled its KM strategy throughout a period of tremendous growth and continues to evolve it in an ever-changing environment.

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