- May 13, 2014
- Your Price: $50.00
- Member: FREE
Change management is an essential component of any organizational improvement. This case study from the Transformational Change-Making it Last Best Practices Report, gives specific examples and insights into how Optum Technology Group's, a division within UnitedHealth Group, employed a multifaceted approach to drive its transformation involving:
- Lean management to increase operational efficiency and maintain a customer-centric focus,
- quality operating system to breakdown silos across the organization,
- supervisor training and leadership academy to prepare leadership to drive change and foster cross-functional teamwork, and
- an employee engagement team to create and communicate on the organization's change and improvement initiatives.