Transformational Change-Making it Last: Optum Technology Case Study



  • Type:
  • Published:
  • May 13, 2014
  • Author:
  • APQC
  • Pages:
  • 10
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  • Your Price: $50.00
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Change management is an essential component of any organizational improvement. This case study from the Transformational Change-Making it Last Best Practices Report, gives specific examples and insights into how Optum Technology Group's, a division within UnitedHealth Group, employed a multifaceted approach to drive its transformation involving:

  • Lean management to increase operational efficiency and maintain a customer-centric focus,
  • quality operating system to breakdown silos across the organization, 
  • supervisor training and leadership academy to prepare leadership to drive change and foster cross-functional teamwork, and 
  • an employee engagement team to create and communicate on the organization's change and improvement initiatives.