Transformational Change-Making it Last: Optum Technology Case Study

 

Details

  • Type:
  • Published:
  • May 13, 2014
  • Author:
  • APQC
  • Pages:
  • 10
  • Price:
  • Your Price: $50.00
  • Member: FREE

Change management is an essential component of any organizational improvement. This case study from the Transformational Change-Making it Last Best Practices Report, gives specific examples and insights into how Optum Technology Group's, a division within UnitedHealth Group, employed a multifaceted approach to drive its transformation involving:

  • Lean management to increase operational efficiency and maintain a customer-centric focus,
  • quality operating system to breakdown silos across the organization, 
  • supervisor training and leadership academy to prepare leadership to drive change and foster cross-functional teamwork, and 
  • an employee engagement team to create and communicate on the organization's change and improvement initiatives.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.