- September 6, 2017
- Member: FREE
APQC's perspective on metric data from APQC's Open Standards Research related to the total cost to perform the process “order material and services” per $1,000 purchases. The process "order material and services" includes planning, ordering, and executing the physical delivery of materials and services from suppliers to the points of need and use. The top, median and bottom performers are outlined in this article and what an organization can do to improve.