Top Performers in Accounts Payable and Expense Reimbursement: Comparison of Means



In mid-2014, APQC and IBM collaborated to better understand the accounts payable and expense reimbursement teams that clearly excel when ranked according to four dimensions of process productivity:

  • Low cost
  • High process efficiency
  • Low cycle time
  • High staff productivity

To analyze the data of the top performers in each of the two scales, APQC researchers conducted t-tests on several variables using the data provided by the top performer organizations and that of the comparison group. This article gives displays the results.

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