- December 14, 2012
- Lauren Trees and Cindy Hubert
- Member: FREE
If you want knowledge to flow seamlessly through your organization, you need to look at every activity and handoff involved in creating, sharing, and using knowledge. For example, some firms have trouble getting experts to share critical knowledge; others are great at documenting know-how, but it never gets accessed or applied. APQC’s Knowledge Flow Process can help you think about each step in the cycle and determine where your glitches and bottlenecks are. By applying best practices at targeted points, you can overcome the obstacles and make sure that knowledge gets to the right people at the right time in the right format.
In this one-hour recording, APQC Executive Director Cindy Hubert and APQC Knowledge Specialist Lauren Trees walk through the seven-step Knowledge Flow Process, sharing approaches and best practices associated with each step.