- September 10, 2013
- Member: FREE
It is hypothesized that top performers in the "develop and counsel employees" process typically have low costs for the process as a whole yet provide enough time for employees to seek professional development. To test this hypothesis, APQC first created an index of metrics that represented cost, cycle time, efficiency, and productivity. The top 10 percent of this index was considered the "top performers" in this process. Then, we examined the number of learning days that top performers give to their employees as well as the time it takes for top performers to close an identified skills gap.