Tension Between Measurement and Payoff

 

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  • Type:
  • Published:
  • March 22, 2010
  • Author:
  • Chris Gardner; Cindy Hubert
  • Price:
  • Member: FREE
Classic Content

APQC's Cindy Hubert and Chris Gardner describe the "tensions" that often exist between measures and the payoffs from improvements, explaining why organizations need to recognize these tensions when analyzing measurement data.

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