Teach Employees Which Knowledge Management Tool to Use in Which Situation



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Given the vast portfolio of knowledge management (KM) and collaboration tools available inside many organizations, it can be difficult for employees to determine which tool is the right one for their purposes. According to APQC’s Collaborative Benchmarking research, some best-practice organizations provide checklists and guidelines to help employees navigate KM toolkits, but others have developed more unique tactics to ensure that employees select the knowledge sharing tools best suited to their needs.

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