Targeting Value in a Digital World: Webinar Q&A Summary



On June 17, 2015, APQC and Dr. Mathias Kirchmer, managing director and co-CEO at BPM-D Inc. conducted a webinar on value-driven process design and implementation. Research indicates that less than 20 percent of an organization's business processes provide a competitive advantage and have a high impact on strategic value drivers. A value-driven approach to process design and implementation focuses on innovation and optimization initiatives--as well as company-specific digitalization--on these high impact processes. This article summarizes the question and answer portion of the webinar.

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