Taking KM from a Cost Center to a Value Center: Jeffrey L. Pratt and Michael S. Stelzer at APQC's 2010 KM Conference

 

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  • Type:
  • Published:
  • May 19, 2010
  • Author:
  • Jeffrey L. Pratt and Michael S. Stelzer
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  • Member: FREE
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In this full video recording from APQC's 2010 knowledge management conference, Jeffrey L. Pratt and Michael S. Stelzer of Ernst & Young discuss how their organization has transformed knowledge management from a cost center to a value center. Using and communicating metrics is a central focus of the presentation.

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