Systematic Approaches for Knowledge Transfer: Self Service+

 

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  • Type:
  • Published:
  • February 5, 2010
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  • APQC
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  • Member: FREE
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In this excerpt from a presentation given at the December 2009 meeting of the AME/APQC Benchmarking Community of Practice, APQC President Carla O'Dell describes the advantages and disadvantages of self-service modes of knowledge transfer such as databases, portals, lessons learned repositories, and expertise location applications.

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