Survey Summary Report: Centralization vs. Decentralization



APQC asked survey participants how the functional disciplines in their organizations were structured--i.e., whether they used centralized, decentralized, or hybrid structures to organize disciplines such as risk management, knowledge managemet, process improvement, business process management, etc. The results in this survey summary show that overall, hybrids are the most used; most organizations find that their existing structure is moderately effective; and few organizations have plans to change their structure in the near future.

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