Strategies for Making Transformational Change Stick

 

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Research indicates only 30 percent of organizations consider their change management programs successful. Organizations that successfully implement and sustain changes to their business processes tend to get ahead faster and stay ahead longer. But organizations face challenges such as engaging diverse management styles, achieving consensus for cross-functional change, and helping employees make the changes part of their daily routines.

At APQC's 2014 Process Conference, Jonathan Kraft, program manager and Holly Lyke-Ho-Gland, research specialist at APQC explore six best practices identified in their recent best practices study Transformational Change-Making It Last, on how to engage both senior management and front-line employees throughout the change journey--setting the stage for, managing, and sustaining change. This article summarizes the presentation at APQC's 2014 Process Conference.

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