Start by Measuring KM Activities, then Shift Focus to Measures of Value as the Program Matures



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The best-practice organizations featured in APQC’s Putting Knowledge in the Flow of Work study emphasize business value measures in evaluating their knowledge management (KM) tools and approaches. This, in part, stems from the fact that the KM programs in question are well-established and long-standing. APQC has found that, when organizations first implement KM, they tend to emphasize participation measures, which are tangible and easy to track. But over time, the spotlight shifts to assessments of bottom-line value.

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