- January 26, 2016
- Member: FREE
Analysis of data from APQC's KM Capability Assessment Tool reinforces the importance of people and process capabilities in enterprise content management. Specifically, the research points to two characteristics associated with mature content capabilities. The first is the existence of standard workflows to guide content through its lifecycle from creation or submission to its ultimate archival or deletion. The second is the use of a standard taxonomy or classification system to facilitate easy retrieval of relevant resources.