Staff Buy-in for Measurement: The Biggest Success Factor

 

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  • Type:
  • Published:
  • February 25, 2010
  • Author:
  • APQC
  • Price:
  • Member: FREE
Classic Content

Chris Gardner, director of performance improvement at APQC, explains why getting staff support is the number one key to implementing a successful measurement program and discusses the best ways to achieve that buy-in.

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