Solvay Culture Changes as Customer Complaint Process Evolves



  • Type:
  • Published:
  • February 15, 2010
  • Author:
  • Vicki Powers
  • Pages:
  • 4
  • Price:
  • Your Price: $50.00
  • Member: FREE
Classic Content

Solvay Chemicals' unique customer complaints response process ensures that its customer relationships exceed those at other chemical companies. The institution of this complaints process has transformed Solvay's once defensive culture into one that views complaints as opportunities for improvement.


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