Should You Manage Customer Inventory?

Published On:
June 30, 2015
Authored By:
APQC
Members-Only Content:

In the pursuit of more efficient ways to deliver products to customers, some organizations are managing inventory at their customer sites. Although this has the potential to improve customer satisfaction and perhaps increase business, organizations should consider how it could affect logistics performance and costs. APQC's analysis reveals some surprising results: organizations that manage inventory at customer sites have longer customer order cycle times and higher costs for managing logistics and warehousing.