Shared Services After Cost Cutting: Stay Relevant (Slides)



  • Type:
  • Published:
  • June 23, 2011
  • Author:
  • APQC
  • Pages:
  • 20
  • Price:
  • Member: FREE
Classic Content

June FM Community Call:

In this presentation, leaders from The NorthPoint Group described a unique methodology for identifying and addressing the needs that customers of shared services centers develop after cost reduction targets have been achieved. One of several take-aways: a collaborative approach for identifying and measuring the root causes of discontent.

View the full presentation

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