Setting the Process and Performance Management Research Agenda (Podcast Summary)

 

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In the January 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about what process and performance management is and how APQC decides where to focus its research resources.

This is a summary of that interview.  You may access the recording here.

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