- September 19, 2014
- Member: FREE
This is a one-hour recording of APQC's September 2014 Knowledge Management (KM) and Business Excellence (BE) joint webinar. This webinar bring together three members of APQC's Advisory Services group to discuss integrating knowledge (KM) management, process management, and quality management for a holistic approach to improving business performance. Knowledge Management Practice Lead Jim Lee, Business Excellence Practice Lead Jeff Varney, and Quality Management Practice Lead Travis Colton identify the key characteristics of these three disciplines and then overview how they are related.