Select, Define, and Standardize Quality Measures Across the Enterprise



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Effective quality programs depend on carefully selected, practical measures. This article explains how to design measures and deploy them as standards throughout an enterprise. It describes how organizations that lead the way in quality account for differing priorities at the executive, business unit, and employee levels while still issuing standards that keep the entire work force on the same track.

Download the full Using Enterprise Quality Measurement to Drive Business Value report for even more information.