Rolling out Analytics Capabilities

 

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In previous research on change management, Transformational Change—Making It Last, APQC found that the key components of managing or rolling out any change, especially one that encompasses an entire organization, are:

  • ensuring the change has the necessary resources (including analytics capabilities, right skills, and access to the data),
  • using an array of engagement tactics to generate buy-in and change behaviors, and
  • combining structured communications with quick wins to maintain momentum.

In the case of data-driven decision making, this means the organization has to establish or use analytics capabilities within the organization.

This excerpt from APQC’s best practices report, Change Management Practices for Establishing a Data-driven Culture, focuses specifically on change management practices for implementing analytics capabilities within the organization.

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