Roles and Time Allocations for Business Process Management



Determining how many resources and how much of their time to devote to business process management (BPM) implementation can be a challenge. Organizations should make BPM a priority, but everyday work must not be neglected. This article discusses the different roles best-practice organizations assign to support BPM. It also discusses the amount of time each organization and role commits to BPM—with APQC insights and case study examples from Air Products and Chemicals, Coors Brewing Company, Northrop Grumman Space Technology, Deere & Company, and OMI.

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