- May 8, 2015
- Member: FREE
This presentation from APQC's 2015 KM Conference highlights for Wipro Ltd.’s developed a knowledge management program for its salesforce to support them during client engagements.
Presenter Thierry van Herwijnen, director and head of sales KM for Wipro Ltd., discussed how the organization's enterprise content is sourced, curated, and made available to sales teams to help them serve clients and engage in outcome-based conversations. He also discussed how information is shared within and across delivery teams in order to ensure maximum impact for Wipro’s customers.