The Role of BPM in the Creation of Service Centers

 

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  • Type:
  • Published:
  • November 6, 2013
  • Author:
  • Constantine Kazakos
  • Pages:
  • 46
  • Price:
  • Member: FREE

In this presentation from APQC's 2013 Process Conference, Constantine Kazakos from  AARP outlines the organization's transformation to create greater efficiencies in delivering expertise and services, improve the quality of services, and improve the management of demand and cost savings. See what business process management methods and tools were utilized in the creation of AARP's service centers and centers of excellence, from beginning to the end.

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