The Role of Benchmarking in Client Engagements

 

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  • Type:
  • Published:
  • October 21, 2011
  • Author:
  • Herbert van der Raad
  • Price:
  • Member: FREE
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Benchmarking is a powerful tool for consulting and professional services firms. It helps clients understand how they are performing relative to their peers, what they need to change, and which approaches they should adopt to make those changes. As part of APQC's 2010-2011 series of benchmarking Webinars, Herbert van der Raad of Capgemini explains how his team uses benchmarking to engage clients, develop improvement strategies, gain buy-in, and build a deeper understanding of organizational performance.

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52 minutes

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