Returns Management and Reverse Logistics for Competitive Advantage

This issue of CSCMP Explores… is brought to you courtesy of the partnership between APQC and CSCMP.

Reverse logistics and returns management are critical processes that can provide a sustainable competitive advantage but have often been overlooked.

This article provide an overview of important issues in reverse logistics and returns management. Topics include the size and scope of reverse logistics and returns management in the U.S. Types of returns are covered, and key reverse logistics management elements are described in detail. Real-life case situations are also included. This publication showcases issues that organizations should consider when developing reverse logistics and returns management capabilities.