Reimagine: Looking Beyond a Place to Store Content at Liberty Mutual



Based on a recent research report from Microsoft, a human’s attention span is now just as long as a goldfish–only 8 seconds. Couple that with the insurance industry’s need to fill over 400,000 new positions by 2020, the challenge to train and deliver a consistent customer experience is paramount to success. Danielle Spudich, KM analyst, shared at APQC’s recent 2017 KM conference how Liberty Mutual Insurance is addressing this challenge and reimaging the best methods to deliver content and learning materials to its employees.


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