Redefining Process at National University



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National University’s goals are to maintain a steady flow of classes and a standard class size, while building a student’s competencies in his or her desired program. Furthermore, the university strives for consistency in the students’ experiences. As a result of those goals, it needed to redefine what a process was. National University, a best-practice organizations featured in APQC’s Building Strong Process Management Capabilities study, took common university practices and redesigned them as processes. As a result the organization saw transformation of several activities that resulted in a a more consistent, positive educational experience for students.Click here to read the full Building Strong Process Management Capabilties report.

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