Ramping the Knowledge Transfer

 

Details

  • Type:
  • Published:
  • May 6, 2013
  • Author:
  • Daniel Flynn
  • Pages:
  • 24
  • Price:
  • Member: FREE

New field sales and service employees at Nalco undergo a rigorous training and knowledge transfer program beginning at onboarding and continuing for their first six months of employment. Each employee is guided through an intense and challenging technical program by their primary trainer. The program is designed to ramp their chemistry, engineering, and problem solving skills quickly, allowing them to become valuable contributors in servicing our customer base. As part of APQC's 2013 knowledge management conference, Nalco's Daniel Flynn presented on the aspects of the training program that prepares these new field engineers for their careers, and the continuing educational opportunities to develop deep technical expertise.

Click here to read an overview of this presentation.

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