Quality Management: A Continuum of Practices and Structure



APQC conducted interviews in late 2014 with eight organizations on the current state of their quality, process, and continuous improvement practices. This article explores the practices and structures for participating organizations continuous improvement and quality (CI and quality) functions':

  • organizational structure, 
  • competence assurance, 
  • procedural adherence,
  • continuous improvement, 
  • support for site-based workers, and 
  • measurement and key performance indicators (KPIs).

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