Quality Management: A Continuum of Practices and Structure

 

Details

APQC conducted interviews in late 2014 with eight organizations on the current state of their quality, process, and continuous improvement practices. This article explores the practices and structures for participating organizations continuous improvement and quality (CI and quality) functions':

  • organizational structure, 
  • competence assurance, 
  • procedural adherence,
  • continuous improvement, 
  • support for site-based workers, and 
  • measurement and key performance indicators (KPIs).

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.