Q&A Summary from the June 2014 BE Webinar: Got Process?



On June 24, 2014, APQC conducted a webinar  with Carla Wolfe, senior business analyst at Elevations Credit Union to discuss the how it used APQC's Process Classification FrameworkSM, and other tools, to build an enterprise process map and how the organization's collaborative use of software tools provided a platform for cross-enterprise engagement and a viral cultural change. This article summarizes the question and answer portion of the webinar.

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