- August 11, 2017
- Member: FREE
A top performer in APQC’s Integrated Function for Operational Excellence study, Park Place Dealerships has: standardized its processes across dealerships, tied operational and process improvements to its strategic planning efforts, and developed cross-functional performance improvement teams. Manager of organizational development Jamie Capehart recently participated in a webinar about these efforts. This article details Capehart’s responses to questions from APQC members during her presentation.