Q&A With Park Place Lexus On Its Process Improvement Approach

 

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A top performer in APQC’s Integrated Function for Operational Excellence study, Park Place Dealerships has: standardized its processes across dealerships, tied operational and process improvements to its strategic planning efforts, and developed cross-functional performance improvement teams. Manager of organizational development Jamie Capehart recently participated in a webinar about these efforts. This article details Capehart’s responses to questions from APQC members during her presentation

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