Putting the Performance in Process Management at EMC/Dell

 

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At APQC’s 2016 Process Conference EMC shared how it used process and performance management practices to provide customers with a “One EMC” experience, where interactions between the functions are seamless and create value for their customers. EMC evolved from functional efficiency to process efficiency by focusing on end-to-end processes and developing a comprehensive framework that gives decision makers context, in which to concentrate resources that best reinforce the company’s strategic objectives and competitive advantage.

Attendees of the session learned about EMC's process journey, as it:

  • mapped its end-to-end processes,
  • created a dashboard for its process framework,
  • benchmarked its process performance to its peer groups, and
  • used process performance measures to understand value drivers and deliver improvements.

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