Putting the Performance in Process Management at EMC (Q&A Summary)

 

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On March 24, 2016, APQC and Lori Selsberg, consultant program manager for EMC’s end-to-end process (E2E) team, conducted a webinar on how EMC used process and performance management practices to provide customers with a “One EMC” experience where interactions between the functions are seamless and create value for customers.

This article summarizes the question-and-answer portion of the webinar. You may access the webinar recording here.