Putting the PCF into Action for Process Management Excellence - FiberHome Telecommunications Case Study



  • Type:
  • Published:
  • April 24, 2015
  • Author:
  • APQC
  • Pages:
  • 9
  • Price:
  • Your Price: FREE

FiberHome, a product manufacturer and solution provider in the field of information technology and telecommunication equipment, previously adhered to traditional management methodologies that relied on systems, rules, regulations, and manuals. To establish a competitive advantage and improve its organizational performance FiberHome decided to change to a process-oriented organization. This case study looks at FiberHome’s process transformation and how it used APQC's Process Classification Framework SM (PCF) as a reference tool for FiberHome’s initial process planning efforts to understand, define, and organize its processes.

Comments (1)

very nice practices in

very nice practices in process management

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