Putting the Improvement in Processes



Although an organization can pursue process improvement without the benefit of process management, this typically results in fragmented, random acts of improvement. The improvements may look exciting individually; but without an overarching management strategy, they often breed unintended consequences that harm other parts of the organization.

This article is an excerpt from APQC’s Best Practices in Process Frameworks report, which looks at the survey findings and related case studies, as well as additional correlation analysis to understand putting the improvement in processes.

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