Public vs. Private Sector: Who Wins When it Comes to Performance Excellence?

 

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At APQC's 2014 Process Conference, Dale Weeks, president of Global Leadership and Benchmarking Associates, explained how portions of the public sector are lagging behind the private sector in terms of business process improvement. Weeks also shared what can be learned to close the gap and how these changes could make for happier customers (citizens). This article summarizes the presentation.

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