- January 31, 2011
- Lauren Trees
- Member: FREE
In most organizations, employees must grapple with an assortment of boundaries, from geographic distance to divisions between functions and business units. This article describes how collaboration across boundaries can benefit people and organizations, the challenges that impede this type of collaboration, and how knowledge management (KM) can help break down barriers and promote a more open environment.
The article draws on insights from APQC's 2009-2010 KM Advanced Working Group and includes in-depth case examples from ConocoPhillips and IBM.